Return & Refund Policy

We want every order to be a positive experience. If you are unhappy with your purchase, please contact us so we can review your situation and determine the appropriate return or refund solution.

Return Conditions

Return requests are generally accepted within 30 days after the order has been delivered.

Returned items should be in their original condition, unused, and free from damage caused after delivery. Please keep the original packaging and accessories whenever possible.

How to Request a Return

Please contact our customer service team before returning your package.

Email: nevasurrenda22221@gmail.com

Please include your order number, the product you are referring to, and the reason for the return. Additional information or photographs may be requested when necessary.

Refunds

Once we receive and review the returned merchandise, we will notify you of the outcome.

When a refund is approved, the amount will normally be returned through the original payment method. The actual processing time depends on the payment provider or financial institution.

Damaged or Incorrect Orders

If the product you receive is damaged, defective, incomplete, or different from the item ordered, please contact us promptly so that we can investigate and assist you.

Return Shipping

For returns that are not the result of a defective item, damaged shipment, or fulfillment mistake, applicable return shipping expenses may be the responsibility of the customer.

Customer Service: nevasurrenda22221@gmail.com